I want to refer my complaint onto the Financial Ombudsman Service (FOS). How do I do this?

We pride ourselves on the services we provide to our clients, and we hope that you do not have cause to complain.  In the unlikely event that you are not satisfied with something we have or haven’t done, we have a set procedure to follow. Please click here for our complaints procedure.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).
You can contact FOS using the various methods below and we have provided a brief guide to their service  http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm and a link to their website here.

By phone, Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm

• 0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
• 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
• or from abroad on +44 20 7964 0500

By post,
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR