How do I make a claim on my Policy?

If You need to make a claim, please contact the claim handler as soon as possible by contacting AMS Insurance Services Limited in one of the following ways;

Call: 01869 232563
Email: claims@ams-gap.com
Write: 52 Heyford Park House, Upper Heyford, Oxfordshire OX25 5HD

What You Need to Do:

  1. Notify them promptly. Contact them as soon as possible once you become aware of a Total Loss involving your motor vehicle.
  2. Send your proof within 120 days. You must provide all required documents within 120 days of the Total Loss date.
  3. Need more time? If you can’t meet the deadline, write to AMS Insurance Services Limited explaining the reason for the delay. They may be able to extend the period.

Your claim must include:

  • A copy of your motor insurance certificate.
  • A statement from your motor insurer showing how their insurance settlement amount was calculated
  • Proof of payment of the insurance settlement amount.
  • This insurance certificate.

They may ask for other documents to validate your claim. It’s your responsibility to provide these. Documents must be certified as correct by an official from your motor insurer.

Need help? They’ll guide you through completing your claim form and any other details needed.