Reach us
Mon–FriQuestions about a quote, your cover or anything else. A real person reads every email.
Contact us
Real people, plain answers. Here’s how to reach us.
Browse our FAQs
Cover, claims, payments and documents for every product. Most questions already have an answer.
Existing customer?
Log in to see your policies, download your policy documents and update your details.
The people behind Insureworks
We spent years helping UK insurance brands sell online, then built Insureworks to do it the way customers actually want: fast, clear and genuinely easy to buy.
Shane Welland
Co-founder & Director
Insureworks Ltd
Shane helps make sure Insureworks stays focused on what matters: clear cover, clean processes, and a customer experience that doesn’t get in the way. He works across the development and software side of the business how products are set up, quoted, how information is presented, and how we keep things accurate and easy to follow.
Nick Rinylo
Co-founder & Director
Insureworks Ltd
Nick has worked with UK insurance businesses for nearly two decades, helping teams grow through better marketing, clearer messaging, and smoother online customer journeys. Over the years he’s seen what works (and what really doesn’t), which is why Insureworks is built around a simple idea: make insurance easy to understand and effortless to buy.
We check our inbox every working day, Monday to Friday, 9am to 5.30pm. Email us in the evening or at the weekend and we’ll pick it up the next working day.
Log in to your customer account to view and download them. Not set one up yet? Register with the email address you used to buy your policy.
Your policy documents say who handles claims and how to reach them, so start there. You’ll find them in your customer account. Not sure? Email support@insureworks.co.uk and we’ll point you the right way.
Email support@insureworks.co.uk and tell us what’s gone wrong. Our complaints procedure explains what happens next, including when you can take it to the Financial Ombudsman Service.
What we do
Insureworks arranges and distributes insurance products. We are not the insurer. Policies are underwritten by our insurer partners, and we make sure product information and pricing are presented clearly so you can make a confident decision.
Our promise
Plain-English cover options, no unnecessary complexity, and helpful support if you need a human. We’re here to make choosing insurance simple and transparent, so you get cover that fits, without the faff.
How we’re paid
We may receive commission from insurers and partners when you buy a policy. This doesn’t change the cover you choose, but we believe in being upfront about it.